A bricked storage array, a 2+4 SLA that technically performed, and a technician asking about lunch while executives circled. We learned that risk transfer is an illusion when your blood is on the floor. January 2026 · Stefano Schotten The contract was honored. The business still bled. My case manager called me from the customer site. I could hear the tension before he said a word. “The VPs are pacing. Four of them, maybe five. They’re all just… standing around IT, watching.” ...